Support

Channel reporting

Tell support what is failing so they can check the source. WhatsApp is the primary reporting channel.

Report via WhatsApp

Message +44 7723 171848 with a clear description of the problem. You can also use Telegram (@iptv_restream_uk).

What to include

Complete reports are checked faster. Please include:

  • Channel name — as shown in your playlist or panel
  • Region — country or regional group if known
  • Server IP — the public IPv4 that pulls the stream
  • Error — timeout, offline, buffering, wrong feed, or panel message

Optional but helpful: approximate time the issue started, whether other channels work, and a short screenshot of the error (without sharing stream passwords in public places).

What to expect

  • Support will review the report against your whitelist and the upstream source
  • Some channels may be temporarily unavailable; listing count is not a continuous guarantee
  • Fixes depend on source status — support will confirm what can be checked or updated

For general connection or playlist problems first, see Troubleshooting. Browse or request the list on Channel List.

Need broader help?

Use the Support Hub for trials, orders, renewals, and troubleshooting links.